{"id":23849,"date":"2023-05-19T13:33:42","date_gmt":"2023-05-19T08:03:42","guid":{"rendered":"https:\/\/browsertouse.com\/?p=23849"},"modified":"2023-05-19T13:33:42","modified_gmt":"2023-05-19T08:03:42","slug":"prime-video-not-playing-hd-in-chrome","status":"publish","type":"post","link":"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/","title":{"rendered":"12 Ways to Fix Prime Video Not Playing HD in Chrome or Other Browsers"},"content":{"rendered":"<p>Do you experience problems playing full-quality videos in Amazon Prime Video from web browsers despite having a fast internet connection? If so, in this article, you will learn how you can fix Prime Video not playing HD in <a href=\"https:\/\/browsertouse.com\/blog\/tag\/chrome\/\" target=\"_blank\" rel=\"noopener\">Chrome<\/a> or other browsers.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23964 aligncenter\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Untitled-design-3-10.jpg\" alt=\"12 Ways to Fix Prime Video Not Playing HD in Chrome or Other Browsers\" width=\"1392\" height=\"783\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Untitled-design-3-10.jpg 1392w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Untitled-design-3-10-300x169.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Untitled-design-3-10-1024x576.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Untitled-design-3-10-768x432.jpg 768w\" sizes=\"(max-width: 1392px) 100vw, 1392px\" \/><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_45_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" area-label=\"ez-toc-toggle-icon-1\"><label for=\"item-65ca621cb61da\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-65ca621cb61da\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#How_to_Fix_Prime_Video_Not_Playing_HD_in_Chrome_or_Other_Browsers\" title=\"How to Fix Prime Video Not Playing HD in Chrome or Other Browsers\">How to Fix Prime Video Not Playing HD in Chrome or Other Browsers<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_1-_Change_Video_Quality_to_Best\" title=\"Method 1- Change Video Quality to Best\">Method 1- Change Video Quality to Best<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_2-_Check_Your_Internet_Connection\" title=\"Method 2- Check Your Internet Connection\">Method 2- Check Your Internet Connection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_3-_Check_Amazon_Server_Status\" title=\"Method 3- Check Amazon Server Status\">Method 3- Check Amazon Server Status<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_4-_Log_out_and_Log_in_Prime_Video\" title=\"Method 4- Log out and Log in Prime Video\">Method 4- Log out and Log in Prime Video<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_5-_Restart_Your_Computer\" title=\"Method 5-&#xA0;Restart Your Computer\">Method 5-&#xA0;Restart Your Computer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_6-_Clear_Browser_Cache\" title=\"Method 6- Clear Browser Cache\">Method 6- Clear Browser Cache<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_7-_Enable_Hardware_Acceleration\" title=\"Method 7- Enable Hardware Acceleration\">Method 7- Enable Hardware Acceleration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_8-_Check_if_Your_Device_Supports_HD_Playback\" title=\"Method 8- Check if Your Device Supports HD Playback\">Method 8- Check if Your Device Supports HD Playback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_9-_Update_Display_Drivers\" title=\"Method 9- Update Display Drivers\">Method 9- Update Display Drivers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_10-_Update_the_Browser\" title=\"Method 10- Update the Browser\">Method 10- Update the Browser<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_11-_Reset_the_Browser\" title=\"Method 11- Reset the Browser\">Method 11- Reset the Browser<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Method_12-_Contact_Amazon_Support\" title=\"Method 12- Contact Amazon Support\">Method 12- Contact Amazon Support<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/#Resolved_Prime_Video_Not_Playing_HD_in_Chrome\" title=\"(Resolved) Prime Video Not Playing HD in Chrome\">(Resolved) Prime Video Not Playing HD in Chrome<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Fix_Prime_Video_Not_Playing_HD_in_Chrome_or_Other_Browsers\"><\/span>How to Fix Prime Video Not Playing HD in Chrome or Other Browsers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>For the unaware, Amazon Prime Video is one of the most famous and popular streaming services that offer HD and Ultra HD films and TV shows. While a good internet connection is required to play and watch HD movies on the platform, there are instances when you face playback problems on the platform instead of having fast and reliable internet.<\/p>\n<p>If your display can handle HD playback, you can fix the issue by adjusting a few settings on the website and in your web browser, and today you will see how you can do so.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_1-_Change_Video_Quality_to_Best\"><\/span>Method 1- Change Video Quality to Best<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>First, you will need to check whether you have enabled high-quality playback on the platform. Follow the below steps to check and enable the best video quality for Amazon Prime Video.<\/p>\n<p><strong>Step 1:<\/strong> After playing a show on the platform, tap the <strong>gear icon<\/strong> at the top.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23923 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2825.jpg\" alt=\"Change Video Quality to Best to Fix Prime Video Not Playing HD \" width=\"1102\" height=\"550\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2825.jpg 1102w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2825-300x150.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2825-1024x511.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2825-768x383.jpg 768w\" sizes=\"(max-width: 1102px) 100vw, 1102px\" \/><\/p>\n<p><strong>Step 2:<\/strong> Select <strong>Best<\/strong> from the menu options to play the videos at the best resolution.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23922 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2826.jpg\" alt=\"Change Video Quality to Best to Fix Prime Video Not Playing HD \" width=\"1091\" height=\"530\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2826.jpg 1091w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2826-300x146.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2826-1024x497.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2826-768x373.jpg 768w\" sizes=\"(max-width: 1091px) 100vw, 1091px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_2-_Check_Your_Internet_Connection\"><\/span>Method 2- Check Your Internet Connection<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If Amazon Prime Video doesn&#8217;t play in HD even after choosing the best quality in the settings, you need to check your internet connection. To check your connection speed, you need to visit an internet speed checker website like speedtest.net, fast.com, etc., and if you are receiving slow connectivity, switch to a stable network.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23924 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2827.jpg\" alt=\"Check Your Internet Connection to Fix Prime Video Not Playing HD \" width=\"1067\" height=\"767\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2827.jpg 1067w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2827-300x216.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2827-1024x736.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2827-768x552.jpg 768w\" sizes=\"(max-width: 1067px) 100vw, 1067px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_3-_Check_Amazon_Server_Status\"><\/span>Method 3- Check Amazon Server Status<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you are receiving good internet connectivity but can still not play Prime video content in HD, you can try checking if Amazon is facing downtime.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23925 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2828.jpg\" alt=\"Check Amazon Server Status to Fix Prime Video Not Playing HD \" width=\"1436\" height=\"727\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2828.jpg 1436w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2828-300x152.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2828-1024x518.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2828-768x389.jpg 768w\" sizes=\"(max-width: 1436px) 100vw, 1436px\" \/><\/p>\n<p>To check it, visit an outage detector website like DownDetector, IsItDownRightNow, etc., and view Amazon Prime Video&#8217;s current server status. If there are many reported issues on the platform, you must wait until Amazon resolves them.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_4-_Log_out_and_Log_in_Prime_Video\"><\/span>Method 4- Log out and Log in Prime Video<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You can also try fixing the issue by signing out of Amazon Prime Video and signing in again, as this refreshes your login and clears the temporary data that might be causing the issue. Follow the below steps to do so:<\/p>\n<p><strong>Step 1:<\/strong> On the Prime Video website, tap on <strong>your username<\/strong> at the top.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23936 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2829.jpg\" alt=\"Sign Out and Sign In Again on the Platform to Fix Prime Video Not Playing HD \" width=\"1225\" height=\"643\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2829.jpg 1225w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2829-300x157.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2829-1024x537.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2829-768x403.jpg 768w\" sizes=\"(max-width: 1225px) 100vw, 1225px\" \/><\/p>\n<p><strong>Step 2:<\/strong> Select <strong>Sign Out<\/strong> from the menu that appears.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23935 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2830.jpg\" alt=\"Sign Out and Sign In Again on the Platform to Fix Prime Video Not Playing HD \" width=\"1230\" height=\"647\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2830.jpg 1230w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2830-300x158.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2830-1024x539.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2830-768x404.jpg 768w\" sizes=\"(max-width: 1230px) 100vw, 1230px\" \/><\/p>\n<p><strong>Step 3:<\/strong> Once signed out, reopen the browser and sign in again on the platform.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_5-_Restart_Your_Computer\"><\/span>Method 5-&#xA0;Restart Your Computer<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You can also try restarting your system, as the issue might be related to your computer due to bugs and glitches. After restarting your system, check if the problem is solved or not. Follow the below steps to restart your Windows computer.<\/p>\n<p><strong>Step 1:<\/strong> Press the <strong>Windows key<\/strong> on your keyboard.<\/p>\n<p><strong>Step 2:<\/strong> Click on the <strong>power icon<\/strong> placed at the bottom-left side.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24814\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3138.jpg\" alt=\"Restart Your Computer\" width=\"813\" height=\"851\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3138.jpg 813w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3138-287x300.jpg 287w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3138-768x804.jpg 768w\" sizes=\"(max-width: 813px) 100vw, 813px\" \/><\/p>\n<p><strong>Step 3:<\/strong> Select <strong>Restart<\/strong> from the menu that appears to restart your system.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24813 aligncenter\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3139.jpg\" alt=\"Restart Your Computer\" width=\"812\" height=\"852\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3139.jpg 812w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3139-286x300.jpg 286w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3139-768x806.jpg 768w\" sizes=\"(max-width: 812px) 100vw, 812px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_6-_Clear_Browser_Cache\"><\/span>Method 6- Clear Browser Cache<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You can also try clearing the cache of the browser where you are facing the issue, as the temporary data accumulation is causing the issue. Follow the below steps to clear the cache in Google Chrome.<\/p>\n<p><strong>Step 1:<\/strong> Open the <strong>Google Chrome browser<\/strong> and tap on the<strong> three-dot icon<\/strong> at the top.<\/p>\n<p><strong>Step 2:<\/strong> Select <strong>Settings<\/strong> from the menu that appears.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23944 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2832.jpg\" alt=\"Clear Browser Cache to Fix Prime Video Not Playing HD \" width=\"1163\" height=\"734\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2832.jpg 1163w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2832-300x189.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2832-1024x646.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2832-768x485.jpg 768w\" sizes=\"(max-width: 1163px) 100vw, 1163px\" \/><\/p>\n<p><strong>Step 3:<\/strong> Tap <strong>Privacy and Security<\/strong> from the sidebar.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23943 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2833.jpg\" alt=\"Clear Browser Cache to Fix Prime Video Not Playing HD \" width=\"1395\" height=\"814\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2833.jpg 1395w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2833-300x175.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2833-1024x598.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2833-768x448.jpg 768w\" sizes=\"(max-width: 1395px) 100vw, 1395px\" \/><\/p>\n<p><strong>Step 4:<\/strong> Next, tap on <strong>Clear browsing data<\/strong>.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23942 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2834.jpg\" alt=\"Clear Browser Cache to Fix Prime Video Not Playing HD \" width=\"1398\" height=\"800\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2834.jpg 1398w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2834-300x172.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2834-1024x586.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2834-768x439.jpg 768w\" sizes=\"(max-width: 1398px) 100vw, 1398px\" \/><\/p>\n<p><strong>Step 5:<\/strong> Click on <strong>Time Range<\/strong> and select <strong>All Time<\/strong> from the menu.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23941 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2835.jpg\" alt=\"Clear Browser Cache to Fix Prime Video Not Playing HD \" width=\"1385\" height=\"832\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2835.jpg 1385w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2835-300x180.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2835-1024x615.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2835-768x461.jpg 768w\" sizes=\"(max-width: 1385px) 100vw, 1385px\" \/><\/p>\n<p><strong>Step 6:<\/strong> Select all the checkboxes and tap <strong>Clear Data<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23940 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2836.jpg\" alt=\"Clear Browser Cache to Fix Prime Video Not Playing HD \" width=\"1386\" height=\"828\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2836.jpg 1386w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2836-300x179.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2836-1024x612.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2836-768x459.jpg 768w\" sizes=\"(max-width: 1386px) 100vw, 1386px\" \/><\/p>\n<p>After clearing all the cache or temporary data, relaunch the browser and check whether Prime Video starts playing videos in HD quality.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_7-_Enable_Hardware_Acceleration\"><\/span>Method 7- Enable Hardware Acceleration<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/browsertouse.com\/blog\/24236\/enable-disable-hardware-acceleration-in-edge\/\">Hardware acceleration<\/a> allocates some intensive workloads, like rendering images and graphics from CPU to GPU. If it&#8217;s turned off, you can try enabling it so the computer can stream videos in full quality without stressing out. Follow the below steps to enable hardware acceleration in Chrome:<\/p>\n<p><strong>Step 1:<\/strong> Open the <strong>Chrome browser<\/strong> on your system.<\/p>\n<p><strong>Step 2:<\/strong> Click on the <strong>three-dot icon<\/strong> and select <strong>Settings<\/strong>.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23947 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2837.jpg\" alt=\"Enable Hardware Acceleration to Fix Prime Video Not Playing HD \" width=\"1185\" height=\"753\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2837.jpg 1185w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2837-300x191.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2837-1024x651.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2837-768x488.jpg 768w\" sizes=\"(max-width: 1185px) 100vw, 1185px\" \/><\/p>\n<p><strong>Step 3:<\/strong> From the sidebar, tap on <strong>System<\/strong>.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23946 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2838.jpg\" alt=\"Enable Hardware Acceleration to Fix Prime Video Not Playing HD \" width=\"1400\" height=\"813\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2838.jpg 1400w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2838-300x174.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2838-1024x595.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2838-768x446.jpg 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/p>\n<p><strong>Step 4:<\/strong> Turn on the toggle next to <strong>Use hardware acceleration when available<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23945 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2839.jpg\" alt=\"Enable Hardware Acceleration to Fix Prime Video Not Playing HD \" width=\"1392\" height=\"809\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2839.jpg 1392w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2839-300x174.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2839-1024x595.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2839-768x446.jpg 768w\" sizes=\"(max-width: 1392px) 100vw, 1392px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_8-_Check_if_Your_Device_Supports_HD_Playback\"><\/span>Method 8- Check if Your Device Supports HD Playback<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you are using an old device or a low-cost device or monitor, there is a chance that it does not support HD browser playbacks. Hence, check your display&#8217;s specifications and see if it supports 1080p or higher. If it&#8217;s not mentioned, your system can only stream up to 720p. Follow the below steps to check your display resolution in Windows.<\/p>\n<p><strong>Step 1:<\/strong> Press the <strong>Windows+I key<\/strong> to open the Settings app.<\/p>\n<p><strong>Step 2:<\/strong> Tap on <strong>System<\/strong> and then tap <strong>Display<\/strong>.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24811\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3136.jpg\" alt=\"Check if Your Device Supports HD Playback\" width=\"1924\" height=\"835\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3136.jpg 1924w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3136-300x130.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3136-1024x444.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3136-768x333.jpg 768w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3136-1536x667.jpg 1536w\" sizes=\"(max-width: 1924px) 100vw, 1924px\" \/><\/p>\n<p><strong>Step 3:<\/strong> Scroll down and click on the <strong>drop-down menu<\/strong> under <strong>Display resolution<\/strong>.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24810\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3137.jpg\" alt=\"Check if Your Device Supports HD Playback\" width=\"1040\" height=\"680\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3137.jpg 1040w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3137-300x196.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3137-1024x670.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/05\/batch_Screenshot-3137-768x502.jpg 768w\" sizes=\"(max-width: 1040px) 100vw, 1040px\" \/><\/p>\n<p>Here, the highest resolution mentioned in the menu is the one that your system supports.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_9-_Update_Display_Drivers\"><\/span>Method 9- Update Display Drivers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If the display drivers on your system are outdated, it could also cause issues with Amazon Prime. Hence, update your computer&#8217;s drivers and see if it works. Follow the below steps to do so on your Windows computer.<\/p>\n<p><strong>Step 1:<\/strong> Press the <strong>Windows key<\/strong> and search for <strong>Device Manager<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23951 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2840.jpg\" alt=\"Update Display Drivers to Fix Prime Video Not Playing HD \" width=\"980\" height=\"803\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2840.jpg 980w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2840-300x246.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2840-768x629.jpg 768w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/><\/p>\n<p><strong>Step 2:<\/strong> Tap to open the <strong>Device Manager<\/strong>.<\/p>\n<p><strong>Step 3:<\/strong> On the window that appears, select <strong>Display Adapters<\/strong>.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23950 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2841.jpg\" alt=\"Update Display Drivers to Fix Prime Video Not Playing HD \" width=\"975\" height=\"714\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2841.jpg 975w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2841-300x220.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2841-768x562.jpg 768w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/><\/p>\n<p><strong>Step 4:<\/strong> Right-click on your display driver and select <strong>Update driver<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23949 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2842.jpg\" alt=\"Update Display Drivers to Fix Prime Video Not Playing HD \" width=\"976\" height=\"714\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2842.jpg 976w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2842-300x219.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2842-768x562.jpg 768w\" sizes=\"(max-width: 976px) 100vw, 976px\" \/><\/p>\n<p><strong>Step 5:<\/strong> Click on<strong> Search automatically for drivers<\/strong> and follow the on-screen instructions to update the drivers.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23948 size-full\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2843.jpg\" alt=\"Update Display Drivers to Fix Prime Video Not Playing HD \" width=\"771\" height=\"598\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2843.jpg 771w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2843-300x233.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2843-768x596.jpg 768w\" sizes=\"(max-width: 771px) 100vw, 771px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_10-_Update_the_Browser\"><\/span>Method 10- Update the Browser<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sometimes, using an outdated browser version might restrict high-quality playback on video streaming platforms such as Netflix and Prime Video. To ensure an obsolete browser build doesn&#8217;t cause the problem, consider updating it as shown below:<\/p>\n<p><strong>Step 1:<\/strong> Open the<strong> Chrome browser<\/strong> on your system.<\/p>\n<p><strong>Step 2:<\/strong> Tap the <strong>three-dot icon<\/strong> at the top and select <strong>Settings<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23963 aligncenter\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2853.jpg\" alt=\"Update the Browser\" width=\"1252\" height=\"734\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2853.jpg 1252w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2853-300x176.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2853-1024x600.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2853-768x450.jpg 768w\" sizes=\"(max-width: 1252px) 100vw, 1252px\" \/><\/p>\n<p><strong>Step 3:<\/strong> Choose <strong>About Chrome<\/strong> from the left sidebar.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23962\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2854.jpg\" alt=\"Update the Browser\" width=\"1410\" height=\"945\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2854.jpg 1410w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2854-300x201.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2854-1024x686.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2854-768x515.jpg 768w\" sizes=\"(max-width: 1410px) 100vw, 1410px\" \/><\/p>\n<p>Now, Chrome will check and update the browser to the latest version if there is an update available.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23961 aligncenter\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2855.jpg\" alt=\"Update the Browser\" width=\"1406\" height=\"939\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2855.jpg 1406w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2855-300x200.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2855-1024x684.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2855-768x513.jpg 768w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2855-930x620.jpg 930w\" sizes=\"(max-width: 1406px) 100vw, 1406px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_11-_Reset_the_Browser\"><\/span>Method 11- Reset the Browser<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If updating the browser does not fix the problem, you must reset the browser to its default settings. Follow the below steps to reset your Chrome browser.<\/p>\n<p><strong>Step 1:<\/strong> On the browser, tap the <strong>three-dot icon<\/strong> and select <strong>Settings<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23960 aligncenter\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2849.jpg\" alt=\"Reset the Browser\" width=\"1158\" height=\"745\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2849.jpg 1158w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2849-300x193.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2849-1024x659.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2849-768x494.jpg 768w\" sizes=\"(max-width: 1158px) 100vw, 1158px\" \/><\/p>\n<p><strong>Step 2:<\/strong> Click on <strong>Reset settings<\/strong> from the side menu.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23959 aligncenter\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2850.jpg\" alt=\"Reset the Browser\" width=\"1414\" height=\"875\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2850.jpg 1414w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2850-300x186.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2850-1024x634.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2850-768x475.jpg 768w\" sizes=\"(max-width: 1414px) 100vw, 1414px\" \/><\/p>\n<p><strong>Step 3:<\/strong> On the options that appear, tap <strong>Restore settings to their original defaults<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23958\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2851.jpg\" alt=\"Reset the Browser\" width=\"1412\" height=\"871\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2851.jpg 1412w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2851-300x185.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2851-1024x632.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2851-768x474.jpg 768w\" sizes=\"(max-width: 1412px) 100vw, 1412px\" \/><\/p>\n<p><strong>Step 4:<\/strong> Finally, tap on <strong>Reset settings<\/strong> on the pop-up.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23957 aligncenter\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2852.jpg\" alt=\"Reset the Browser\" width=\"1329\" height=\"824\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2852.jpg 1329w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2852-300x186.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2852-1024x635.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2852-768x476.jpg 768w\" sizes=\"(max-width: 1329px) 100vw, 1329px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Method_12-_Contact_Amazon_Support\"><\/span>Method 12- Contact Amazon Support<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If none of the troubleshooting methods work for you, we recommend letting the Amazon Prime Video support team handle the issue. Here&#8217;s how you can contact the support team:<\/p>\n<p><strong>Step 1:<\/strong> On a browser, visit <a href=\"https:\/\/www.primevideo.com\/region\/us\/help\/contact-us?ref_=atv_auth_red_aft\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Amazon Prime&#8217;s support page<\/a>.<\/p>\n<p><strong>Step 2:<\/strong> Log in to your account if you have not already.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23956\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2844.jpg\" alt=\"Contact Amazon Support\" width=\"1481\" height=\"834\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2844.jpg 1481w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2844-300x169.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2844-1024x577.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2844-768x432.jpg 768w\" sizes=\"(max-width: 1481px) 100vw, 1481px\" \/><\/p>\n<p><strong>Step 3:<\/strong> Select an issue from the <strong>drop-down menu<\/strong>.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23955\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2845.jpg\" alt=\"Contact Amazon Support\" width=\"1515\" height=\"914\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2845.jpg 1515w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2845-300x181.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2845-1024x618.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2845-768x463.jpg 768w\" sizes=\"(max-width: 1515px) 100vw, 1515px\" \/><\/p>\n<p><strong>Step 4:<\/strong> Follow the on-screen instructions and report an issue to the team that you cannot stream HD content on your device, including your device details, show name, country, and other information.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23953 aligncenter\" src=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2848.jpg\" alt=\"Contact Amazon Support\" width=\"1517\" height=\"910\" srcset=\"https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2848.jpg 1517w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2848-300x180.jpg 300w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2848-1024x614.jpg 1024w, https:\/\/browsertouse.com\/wp-content\/uploads\/2023\/04\/batch_Screenshot-2848-768x461.jpg 768w\" sizes=\"(max-width: 1517px) 100vw, 1517px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Resolved_Prime_Video_Not_Playing_HD_in_Chrome\"><\/span>(Resolved) Prime Video Not Playing HD in Chrome<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>These were some of the best ways that you could try to fix Prime Video not playing in HD in Chrome or other browsers. If you are still facing the issue, we recommend you switch to a different web browser like Microsoft Edge, Mozilla Firefox, Brave, etc. If you have any more queries related to the article, let us know, and stay tuned on BrowserToUse for more such articles and how-tos.<\/p>\n<p>Related:<\/p>\n<ul>\n<li><a href=\"https:\/\/browsertouse.com\/blog\/22995\/reset-google-chrome-browser\/\" target=\"_blank\" rel=\"bookmark noopener\">How to Reset Chrome Browser to Default (Windows, Mac, Android, iOS)<\/a><\/li>\n<li><a href=\"https:\/\/browsertouse.com\/blog\/19855\/fix-err-address-unreachable-in-chrome\/\" target=\"_blank\" rel=\"bookmark noopener\">10 Ways to Fix ERR-ADDRESS-UNREACHABLE in Chrome<\/a><\/li>\n<li><a href=\"https:\/\/browsertouse.com\/blog\/23244\/find-chrome-extensions-you-installed-in-past\/\" target=\"_blank\" rel=\"bookmark noopener\">How to Find the Chrome Extensions You Installed in the Past?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Do you experience problems playing full-quality videos in Amazon Prime Video from web browsers despite having a fast internet connection? If so, in this article, you will learn how you can fix Prime Video not playing HD in Chrome or other browsers. How to Fix Prime Video Not Playing HD in Chrome or Other Browsers&hellip;&nbsp;<a href=\"https:\/\/browsertouse.com\/blog\/23849\/prime-video-not-playing-hd-in-chrome\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">12 Ways to Fix Prime Video Not Playing HD in Chrome or Other Browsers<\/span><\/a><\/p>\n","protected":false},"author":14,"featured_media":23964,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":70,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","_themeisle_gutenberg_block_has_review":false,"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"categories":[3,1],"tags":[261,7],"yoast_head":"<!-- This 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